Customer Care

I put my heart and soul into my products, so naturally I want my customers to have the best possible experience. It is my highest priority to bring you ethical, high quality products and excellent standards of service. I endeavour to be accessible, responding to concerns as swiftly as possible. If there is anything you think could be done to improve this for you, please email your thoughts to hello@meganisabella.com.

 

ORDER PROCESSING TIMES & SHIPPING

Drink Coasters & Mobile Phone Cases

Drink coasters and mobile phone cases are currently sold as print on demand products and are manufactured in the USA. This means they are printed and made at the time of your order.

Processing typically takes 1-2 days after placing your order before the item is ready to be shipped.

Shipping: Print on Demand Products

These products are shipped from the USA. If you are in the USA then your order will arrive within 7 days. These items are shipped with USPS and you will receive a tracking number for your order. 

If you are in Australia or anywhere outside of the USA your order will typically arrive in 7-21 days.

Cushion Covers, Clutch Purses

These are handmade items and are made in Australia (Perth, WA). If in stock, they are typically processed and shipped same day if the order was received before 4:00 pm (depending on demand).

If an item is out of stock you may still place an order, in which case your item is usually shipped within 10 business days.

I do my very best to keep up with orders, however due to demand there may be times when they may be delayed. If this is the case you will be informed via email ASAP.

Limited edition items may not be ordered if out of stock. 

Shipping: Handmade Products

Handmade products are currently sent with Australia Post (both domestic and international). You will be provided with a tracking number, and your signature is required on delivery for a safe secure service. Your goods are also covered by a warranty.

For more information on this service, please visit the website to look up your Destination: http://auspost.com.au/apps/international-post-guide.html

PAYMENT

Paypal is available and most credit card payments are accepted and made securely via the SecurePay gateway. We take your privacy and safety very seriously. If you have any questions or concerns please email us. 

AMEX (AMERICAN EXPRESS)

Please note if you would like to pay with amex (American Express) you need to click on the 'Pay with Paypal' button to pay with a credit card. You do not need to have a Paypal account- you can check out as a guest. 

RETURN POLICY

Changed your mind? Items that are in brand new condition with any tags still intact may be returned within 7 days of receipt of refund.

Return your item and include the receipt or receipt number in your package to:

Megan Isabella Design 
10/1020 Wellington Street,
West Perth WA 6005
AUSTRALIA 

Once items are received and checked for compliance with this policy, the charges will be credited to you, or you may choose to use a store credit instead.

Used, opened or sale items cannot be returned. 

PRIVACY POLICY & SECURITY

Let's stay safe on the internet! I care greatly about your privacy and security whilst you are engaging with the website.

Your information will never be shared or sold with/to any third party and the information collected is either for contacting you about your order if necessary or if you have personally opted in to the mailing list to receive updates and correspondence.

Transactions on the site are secured through SecurePay and SiteLock and your credit card information is never stored.

I strive to make this site a safe and secure place for all of my treasured users and therefore I reserve the right to reject anything that I believe raises concern. If there are any irregularities, I will be sure to contact you before processing the order to protect everybody's interests.

Again, if you're not sure of anything just send an email, we are here to help.